Guest Blog: Scott Epple, OnForce Product Manager
We’re living in pretty exciting times. Most of us carry around small computers with us everywhere we go. The same computing power that used to take up the size of a large room, now fits handily in our pockets. Smartphones are connecting us to the people and places we care about, helping us be productive anywhere, and making our lives easier in ways we never imagined.
Advances in technology are also changing the game in field services, and OnForce is playing center field. We believe the smartphone is the new must-have tool for field service pros, and we’re leveraging mobile platforms to advance what’s possible for technicians on the go.
We launched our iPhone app at the end of 2011 and quickly followed with a beta release of our Android app in February. Our technicians are now equipped with powerful, responsive mobile apps running on their iOS and Android devices. It’s enabling them to work better and smarter than ever before.
As a service buyer, the benefits of this innovation for you are huge. You need pros who are responsive, timely, efficient, and productive. OnForce’s mobile apps are helping field service technicians make impressive gains across all of these attributes.
We’ve seen amazing adoption so far, with over a quarter of a million actions being completed through our apps. Here are just a few ways OnForce Pros are taking advantage of our mobile apps to improve their level of service:
* Faster response: Pros are reacting to new opportunities 68% faster through OnForce mobile apps compared to other methods.
* Improved efficiency: Pros report saving an average of 12 minutes per work order on administrative tasks.
* Greater reliability: OnForce mobile users have seen 200% greater year-to-date improvement in their on-time arrival performance compared to their competition.
Service buyers have long come to OnForce for our trusted network of field service pros. This network just got a lot more powerful. And we don’t plan to slow down: our Android app will be available publicly in the Google Play store Spring-Summer 2012. We’re going to continue to push the bounds of innovation in field services and we’re glad you’ve chosen to join us for the ride!