v 5.55.5 – released Jan 29 2013
We’ve just released an update to the OnForce platform, including several functionality improvements for OnForce users. Here’s a rundown of what’s new. Let us know what you think of these changes in the comments!
Bulk edit price and date of bundled work orders
It’s now easier than ever to make adjustments to the price and date of the work orders within a routed bundle: buyers can simply use the ‘Edit Work Orders’ link when viewing a bundle to make edits to the bundle details without having to open each work order individually. If you aren’t already using the bundling feature, it’s a great way to offer a group of sites as a “package deal,” ensuring the same technician services multiple sites — a strategy which results in a consistent end user experience and more efficient driving routes for OnForce pros.
Search work orders by service contact name
OnForce provides powerful search and filtering tools to help you find the work orders you’re looking for. We’ve now added service contact name search to the Advanced Search menu to give you yet another way to look up work orders in your Buyer Command Center.
Complete for payment reminder emails no longer sent on work orders with a pending spend limit increase request
Reminder emails are a helpful feature for OnForce Pros managing a lot of work to stay on top of closing out work orders. They’re not so helpful, however, if you’re waiting on a spend limit increase from the buyer before completing for payment. We no longer send a complete for payment reminder email on work orders with a pending spend limit increase request.
Buyers can resolve their own work order escalations
Many work order escalations are resolved through the efforts of OnForce buyers and Pros working with one another to clear up a problem. Now, buyers can officially resolve their own escalations, making for a more seamless exception management workflow. When a buyer escalates a work order, both the OnForce Pro and OnForce Market Support are notified so that all parties can work together to resolve the issue. Previously, only OnForce Market Support team members could resolve an escalation.