Comments on: Provider Deactivation and Appeals Process http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/ ... from & about the world's largest marketplace for IT service professionals Tue, 06 Jan 2009 00:40:00 +0000 http://wordpress.org/?v=2.5 By: joe ferraro http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-187 joe ferraro Mon, 10 Apr 2006 18:57:27 +0000 http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-187 Everything about this penalizes the Service provider. No where does it penalize a client group for misrepresenting the job, or bad payment schedule, or using the rating system as a way to attack a provider. Where does the provider get to rate and actually see the client ratings. I've looked and can't find it. Everything about this penalizes the Service provider. No where does it penalize a client group for misrepresenting the job, or bad payment schedule, or using the rating system as a way to attack a provider.

Where does the provider get to rate and actually see the client ratings. I’ve looked and can’t find it.

]]> By: Lyle Sharp http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-171 Lyle Sharp Wed, 05 Apr 2006 18:44:33 +0000 http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-171 If the appeals process takes 2 weeks, why does deactivation occur instantaneously and pretty much permanently in 7 days with the potential for unpaid work orders to be left unpaid when large clients pay very slowly? If the appeals process takes 2 weeks, why does deactivation occur instantaneously and pretty much permanently in 7 days with the potential for unpaid work orders to be left unpaid when large clients pay very slowly?

]]> By: dana http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-163 dana Thu, 30 Mar 2006 23:24:55 +0000 http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-163 The appeals process itself takes about 2 weeks. Appeals can be submitted to OnForce support, and we will make sure they get processed and handed off to the Provider Advisory Council with all documentation. The appeals process itself takes about 2 weeks. Appeals can be submitted to OnForce support, and we will make sure they get processed and handed off to the Provider Advisory Council with all documentation.

]]> By: Brian http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-162 Brian Thu, 30 Mar 2006 19:48:55 +0000 http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-162 How long does the appeals process take? Is the Providor Advisory Council contacted by support@onforce.com for their review or is the a diferent email address one needs to appeal to? How long does the appeals process take? Is the Providor Advisory Council contacted by support@onforce.com for their review or is the a diferent email address one needs to appeal to?

]]> By: Richard http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-161 Richard Wed, 29 Mar 2006 23:04:49 +0000 http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-161 Jay, I'm just saying it would be more fair if the review process was done prior to deactivating the tech. Collect the data from both sides and then make a decision. The way it is now the tech is at in the unfair position of proving his point after the fact. Jay,

I’m just saying it would be more fair if the review process was done prior to deactivating the tech. Collect the data from both sides and then make a decision. The way it is now the tech is at in the unfair position of proving his point after the fact.

]]> By: Jay http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-160 Jay Wed, 29 Mar 2006 19:20:22 +0000 http://blog.onforce.com/2006/01/27/provider-deactivation-and-appeals-process/#comment-160 The way they are doing it now is fair. The provider is deactivated after OF does some research on their own to make sure the alligations can be verified. The deactivate provider is given the opertunity to make an appeals to other providers. We then look at the evidence set forth by both sides and vote if the provider should remain deactivated or reinstated. The biggest issue I see is that there are providers that are writing an appeal such as: I have run 100+ calls for Onforce and have a 6/6 rating. I have shown that I am a good tech so please consider reactivation of my account. That is not going to get it. Take time to document EVERYTHING that concerns the situation. Make use of your notes in the online office for everything that you do and most of all communicate with the client and the end user. Most of what we see would have never become an issue if the providers would have called someone. The way they are doing it now is fair. The provider is deactivated after OF does some research on their own to make sure the alligations can be verified. The deactivate provider is given the opertunity to make an appeals to other providers. We then look at the evidence set forth by both sides and vote if the provider should remain deactivated or reinstated. The biggest issue I see is that there are providers that are writing an appeal such as:

I have run 100+ calls for Onforce and have a 6/6 rating. I have shown that I am a good tech so please consider reactivation of my account.

That is not going to get it. Take time to document EVERYTHING that concerns the situation. Make use of your notes in the online office for everything that you do and most of all communicate with the client and the end user. Most of what we see would have never become an issue if the providers would have called someone.

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