Comments on: Cancellation Fees and OnForce Policies http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/ ... from & about the world's largest marketplace for IT service professionals Tue, 06 Jan 2009 10:35:59 +0000 http://wordpress.org/?v=2.5 By: Mike Reynolds http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-274 Mike Reynolds Mon, 15 May 2006 23:55:41 +0000 http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-274 No David nowhere does it state the tech bills a one hour minimum and they still send WO's that state "all jobs pay a 1/2 hour minimum" and "no cancellation fees", I see dozens of these a week and wish I could stop them from routing to me. No David nowhere does it state the tech bills a one hour minimum and they still send WO’s that state “all jobs pay a 1/2 hour minimum” and “no cancellation fees”, I see dozens of these a week and wish I could stop them from routing to me.

]]> By: David Johansen AKA The Gardener http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-103 David Johansen AKA The Gardener Thu, 09 Feb 2006 09:16:48 +0000 http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-103 I know this is not the forum, but if MR looked a little closer, the Eu bill may only be for the halfhour but the tech is still putting (billing) in for and getting the 1Hr minimum. allways worked that way for me with that client anyways. I know this is not the forum, but if MR looked a little closer, the Eu bill may only be for the halfhour but the tech is still putting (billing) in for and getting the 1Hr minimum. allways worked that way for me with that client anyways.

]]> By: Mike Reynolds http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-94 Mike Reynolds Thu, 02 Feb 2006 22:22:37 +0000 http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-94 Thanks Dana, I see them a few times a week I'll forward the next one to CS. The client used to state a 1/2 hour minimum, then switched it to 1 hour and then about a month ago switched back to 1/2 hour with the "We do not pay any cancellation fees", that is the wording too. I don't really care about what a client's cancellation policy or minimum fee is, just as long as it appears on the part of the work order I see before accepting, not hidden in the extra pages of terms and conditions you see after accepting. Thanks Again. Thanks Dana, I see them a few times a week I’ll forward the next one to CS. The client used to state a 1/2 hour minimum, then switched it to 1 hour and then about a month ago switched back to 1/2 hour with the “We do not pay any cancellation fees”, that is the wording too.

I don’t really care about what a client’s cancellation policy or minimum fee is, just as long as it appears on the part of the work order I see before accepting, not hidden in the extra pages of terms and conditions you see after accepting.

Thanks Again.

]]> By: dana http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-93 dana Thu, 02 Feb 2006 21:10:07 +0000 http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-93 Mike, For any Work Order that gets routed through our general marketplace, our policy is that cancellation fees will be paid. If you are receiving Work Orders that state "We do not pay any cancellation fees", please contact customer service, and they will help you. Also, all Work Orders should pay a minimum of $30. If you receive a Work Order that is $35/hour, but might pay you only $17.50 since it only takes 30 minutes to complete, please contact customer service and they will help you. Mike,

For any Work Order that gets routed through our general marketplace, our policy is that cancellation fees will be paid. If you are receiving Work Orders that state “We do not pay any cancellation fees”, please contact customer service, and they will help you.

Also, all Work Orders should pay a minimum of $30. If you receive a Work Order that is $35/hour, but might pay you only $17.50 since it only takes 30 minutes to complete, please contact customer service and they will help you.

]]> By: Mike Reynolds http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-90 Mike Reynolds Thu, 02 Feb 2006 16:27:34 +0000 http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-90 I read the blog entry but still am not sure of the resoultion. From the work orders I receive I assume the resoultion was the client has to put "We do not pay any cancellation fees" on the part of the work order we actually see before accepting. I also notice the minimum work order is now at $15.75 as a "no cancellation fee" client also states they pay a half hour minimum based on $35/hr. I won't accept a work order where an EU no show will not be reimbursed, but am curious if what I still see in work orders is actually by the book ? I read the blog entry but still am not sure of the resoultion. From the work orders I receive I assume the resoultion was the client has to put “We do not pay any cancellation fees” on the part of the work order we actually see before accepting. I also notice the minimum work order is now at $15.75 as a “no cancellation fee” client also states they pay a half hour minimum based on $35/hr. I won’t accept a work order where an EU no show will not be reimbursed, but am curious if what I still see in work orders is actually by the book ?

]]> By: John Rice http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-77 John Rice Mon, 16 Jan 2006 05:06:29 +0000 http://blog.onforce.com/2006/01/09/cancellation-fees-and-onforce-policies/#comment-77 Once again Jeff and the people at OnForce have shown their dedication to their providers, and their willingness to back us(the providers) up Once again Jeff and the people at OnForce have shown their dedication to their providers, and their willingness to back us(the providers) up

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