OnForce’s Service Professionals are the backbone of our business. Without their ongoing commitment and high-quality standards, OnForce would not be able to provide buyers access to best-in-class talent. Each year, we honor a select number of Service Professionals who have showcased the highest level of dedication. These individuals are recognized as OnForce’s Best of 2014 All-Stars.
These Best of 2014 All-Stars have each completed a minimum of 220 OnForce work orders throughout the course of the year and have upheld a 100 percent buyer rating. They have not faced more than one service buyer block over the course of the year, as well as less than four service buyer blocks over the lifetime of their accounts. To these Service Professionals, we thank you for all of your support and hard work.
“OnForce is proud to announce our Best of 2014 All-Star winners. These Service Professionals have consistently performed at the highest service levels, while exceeding customer expectations. They represent the entire OnForce Professional community and stand out for their natural ability to provide consistent and outstanding service. We appreciate all of their great work and for choosing to work with OnForce,” says Don Anderson, OnForce VP of Operations.
We had the opportunity to speak with a few this year’s winners about the secret to their success.
Rick Carter puts the customer first. He says, “I look at each interaction with buyers, customers, and end users as a chance to better not only myself, but the relationships we have. Our mission as providers is to not only to provide a service, but to also assure the customer that we grasp the gravity of their situation and have the ability to create a positive outcome. My philosophy for continued success is very straight forward, ‘Keep it simple, and above all, take care of the customer.’”
John Daniell believes a “can do” attitude is key. John says, “Working with OnForce has been a job that I have enjoyed far more than any other job I have ever had. I get pleasure and satisfaction out of making both clients and end users happy with the work that I am able to provide. Communication, proper documentation of the work performed, and being on time, prepared, and courteous are crucial. Having a ‘CAN DO’ attitude will take you far in making projects successful. Thanks to all my fantastic customers and to OnForce for this recognition. I am truly grateful!”
Earl Knight touts the importance of effective communication. He says “I would attribute my OnForce success to effective communication, providing a high level of technical expertise, my ability to recognize the skills needed to complete the job, and matching jobs with my extensive experience in the IT industry. All of these things have facilitated a positive experience for the customer.”
Roman Khilobok believes thinking outside of the box helps accomplish tasks. Roman says “To deliver the best service for my clients, I always ensure I understand the customer’s needs and expectations. I find satisfaction in using my knowledge and experience to think outside of the box and get the tasks accomplished in the most efficient way while adhering to a standard of quality. I take special pride in always finishing the job on-time and leaving my customers completely happy.”
Congratulations again to all of our Best of 2014 All-Stars! We are so proud and happy to work with you each and every day. Learn more about these award winners now.