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June Pro of the Month: Dwayne Modisette

Monday, Jun. 1st 2015

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Each month, we recognize one Service Professional who has demonstrated a level of service that goes above and beyond job requirements. We are excited to announce Dwayne Modisette (Pro ID: 144572) as June’s award winner.

We recently had the opportunity to speak with Dwayne about the Pro of the Month award and his experience as an OnForce Service Professional.

OF: Dwayne, you are being recognized as a standout in your field. What primary qualities do you think have contributed to your success?
DM:  Success can be a difficult thing to measure, and I believe it is something you can only really measure against yourself. You have to have a clearly defined vision of what you want in this life, then form a series of progressive goals to attain that vision through whatever means you have available in your current situation. Personally, I do attribute my successes, principally, to a higher power and my desire to use my time to serve him more fully. The more successful I am in business, the more of my time I am able to buy out, as it were, and use in activities to benefit all of mankind. I am very much involved in volunteer work and community outreach. There is a formula to success: Desire x Vision > Obstacles. Your desire times your vision must be greater than the obstacles in your way.

OF: What are your initial thoughts on being selected as OnForce’s Pro of the Month?
DM: My initial reaction was, “Really? Who nominated me for that?” Guess I never thought of any recognition for doing this. A client needs a task done, I do it to the best of my ability, and I am that much closer to my goals. Though, I must say, I do feel very honored that a client thought enough of me and my efforts to nominate me for this.  Wow. Thank you.

OF: We are certainly honored to have you as one of our awesome Professionals. What qualities do you feel contributed to your success in this current role?

DM: Success is rarely a matter of self-combustion. More often than not, you have to set yourself on fire. I have been doing that a lot as of late. Forget the excuses, forget the reasons for failure; define the objective, get the job done. Improvise, adapt, overcome, and make it happen for the client and their customer.

OF: What is one of the best things about being an independent Service Professional?
DM: I have no desire to climb the corporate ladder. I want to own the ladder, or better yet, own the building the ladder is leaning against. Being independent allows me to mold the business to my own vision.

OF: Now, inversely, what do you think might be one of the hardest?
DM: One of the hardest? Since I’m often working from a home office versus a separate location, there are sometimes challenges to getting work done. My wife and kids being in the other room laughing and having fun makes me want to go join them, not stay locked in my office working. As with any job, it is very important to develop a good work/life balance.

OF: Completely understandable, working from home can be tough! What do you think motivated you to enter the workforce as an independent service professional versus taking more of a traditional career path?
DM: I love to eat? Kidding! Necessity? When it all started… I began doing this as a child.  I grew up playing with electronics, radios, TVs, computers, etc. My dad would say you could give me “two ball bearings, I’d lose one and take the other apart to see how it worked.” I would fix computer issues for friends and family. One day someone tried handing me money for it. Eventually, it dawned on me that people pay you for this sort of thing. I worked in corporate America for a time – some upper-mid level management positions. Seeing all my effort and accomplishments benefit my employer so much, yet me so little, was not very motivating for me to continue in that direction. However, it was excellent motivation to build my own business. It’s definitely not for everyone though. There will be challenges whichever way you go. For myself, I just like the challenges of being independent over those of more traditional career paths.

Q: That is great! Aside from becoming out Pro of the Month, do you have any other awards, honors, or certifications you would like to share?
DM: There have been some certifications over the years; MCP, MCSE, MCT, CSSA, CCNA, Various Dell Certifications, etc. I have learned not to rely much on those when making hiring decisions though, and I believe a lot of service buyers come to that same conclusion. It’s easy to get a paper saying you know how to do this or that, but when it comes down to it, do you want someone with a piece of paper that says they’re able to, or someone who has years of experience and past business attesting to their ability?

Q: Do you happen to have any words of wisdom for Professionals who may be starting out in the independent workforce?

DM: Get rid of that employee mindset. So many people go to their jobs with the mindset of doing little as possible till it’s time to go home. Unfortunately, some independent techs take this approach too. You can’t be that that way and expect success. Even if that isn’t you, the amount of effort you will have to put into this is so much more than you will need to put into a traditional job. However, so are the rewards. Keep at it.

Q: Great advice, are there any shout-outs you would like to make or additional comments you would like to add?

DM: No one ever achieves success on their own. There are always those who contribute along the way.  Be it an experience, a learning opportunity, an example. People who have contributed to my growth – I have to thank Steven Simms at Servers, Routers, and Switches in Arlington, TX for giving me fuel to keep going, pressing on to something more. Shawn, Nick, and Chris at my own company, Image Consultants, for hanging in there throughout the times it was thin and trusting me being at the helm of this ship. Of course, I have to thank OnForce for facilitating our recent growth, Pitney Bowes, NCR, and all the other companies who are weighing and debating the growth opportunity presented to them through the OnForce platform.

Dwayne, we thank you for all your hard work and congratulations on being our June Pro of the Month!

Read more about Dwayne and view a complete list of our previous Pro of the Month winner at OnForce.com. Be sure to check back next month to find out who snagged the Pro of the Month title in July!

About the Pro of the Month Awards

The OnForce Pro of the Month program recognizes select members of the independent workforce who consistently deliver high quality service. Recipients of this award have demonstrated a level of dedication that goes above and beyond job requirements. As a member of the OnForce talent community, these Service Professional have been identified as a standout performer in the field.

Posted by Rachel Rapoza | in OnForce Culture | No Comments »

Announcing OnForce’s Best of 2014 All-Stars

Tuesday, Apr. 28th 2015

OnForce’s Service Professionals are the backbone of our business. Without their ongoing commitment and high-quality standards, OnForce would not be able to provide buyers access to best-in-class talent. Each year, we honor a select number of Service Professionals who have showcased the highest level of dedication. These individuals are recognized as OnForce’s Best of 2014 All-Stars.

These Best of 2014 All-Stars have each completed a minimum of 220 OnForce work orders throughout the course of the year and have upheld a 100 percent buyer rating. They have not faced more than one service buyer block over the course of the year, as well as less than four service buyer blocks over the lifetime of their accounts. To these Service Professionals, we thank you for all of your support and hard work.

See the full list of this year’s Best of 2014 All-Star award winners.

“OnForce is proud to announce our Best of 2014 All-Star winners. These Service Professionals have consistently performed at the highest service levels, while exceeding customer expectations. They represent the entire OnForce Professional community and stand out for their natural ability to provide consistent and outstanding service.  We appreciate all of their great work and for choosing to work with OnForce,” says Don Anderson, OnForce VP of Operations.

We had the opportunity to speak with a few this year’s winners about the secret to their success.

Rick Carter puts the customer first. He says, “I look at each interaction with buyers, customers, and end users as a chance to better not only myself, but the relationships we have. Our mission as providers is to not only to provide a service, but to also assure the customer that we grasp the gravity of their situation and have the ability to create a positive outcome. My philosophy for continued success is very straight forward, ‘Keep it simple, and above all, take care of the customer.’”

John Daniell believes a “can do” attitude is key. John says, “Working with OnForce has been a job that I have enjoyed far more than any other job I have ever had. I get pleasure and satisfaction out of making both clients and end users happy with the work that I am able to provide. Communication, proper documentation of the work performed, and being on time, prepared, and courteous are crucial. Having a ‘CAN DO’ attitude will take you far in making projects successful. Thanks to all my fantastic customers and to OnForce for this recognition. I am truly grateful!”

Earl Knight touts the importance of effective communication. He says “I would attribute my OnForce success to effective communication, providing a high level of technical expertise, my ability to recognize the skills needed to complete the job, and matching jobs with my extensive experience in the IT industry. All of these things have facilitated a positive experience for the customer.”

Roman Khilobok believes thinking outside of the box helps accomplish tasks. Roman says “To deliver the best service for my clients, I always ensure I understand the customer’s needs and expectations. I find satisfaction in using my knowledge and experience to think outside of the box and get the tasks accomplished in the most efficient way while adhering to a standard of quality. I take special pride in always finishing the job on-time and leaving my customers completely happy.”

Congratulations again to all of our Best of 2014 All-Stars! We are so proud and happy to work with you each and every day. Learn more about these award winners now.

Posted by OnForce | in Pro Community | No Comments »

April Pro of the Month: Robert Moss

Wednesday, Apr. 15th 2015

R. Moss portrait

Each month, we recognize one Service Professional who has demonstrated a level of service that goes above and beyond job requirements. We are excited to announce Robert Moss (Pro ID: 100989) as April’s award winner.

We recently had the opportunity to speak with Robert about the Pro of the Month award and his experience as an OnForce Service Professional.

OF: Robert, you are being recognized as a standout in your field. What primary qualities do you think have contributed to your success?
RM: I always bring a “can do” attitude to a job. If the resolution to an issue is not easy or obvious, I will try everything I can think of to resolve it with the resources at hand. I will go and buy a part or tool if needed to avoid a second visit.

OF: What are your initial thoughts on being selected as OnForce’s Pro of the Month?
RM: I’m both a bit surprised, and honored to be selected.

OF: We are certainly honored to have you as one of our awesome Professionals. What qualities do you feel contributed to your success in this current role?

RM: There is no substitute for the years of experience I have gained working for many different buyers and clients in a wide variety of environments. That made it easy to assess the actual situation at the site without being certain what to expect, and what was needed to resolve it.

OF: What is one of the best things about being an independent Service Professional?
RM: That’s easy! I like controlling my time and choosing exactly the type of work I want to do.

OF: Now, inversely, what do you think might be one of the hardest?
RM: What is one of the hardest?  Lack of control of the workflow; having a slow period with not enough, followed by more work offers than I can possibly handle at one time.

OF: Understandable. What do you think motivated you to enter the workforce as an independent service professional versus taking more of a traditional career path?
RM: My other career as a part-time actor required the flexibility that and independent contractor has.

Q: That is great, we hope you’re having as much success acting as you have had with OnForce! Do you happen to have any words of wisdom for Professionals who may be starting out in the independent workforce?
RM: Yes. Listen carefully and take good notes when working with systems or equipment you are not familiar with. And never be afraid to ask questions whenever you are unsure of something. It does not make you look ignorant, but rather that you care enough to make sure the job is done properly.

Robert, we thank you for all your hard work and congratulations on being our April Pro of the Month!

Read more about Robert and view a complete list of our previous Pro of the Month winner at OnForce.com. Be sure to check back next month to find out who snagged the Pro of the Month title in May!

About the Pro of the Month Awards

The OnForce Pro of the Month program recognizes select members of the independent workforce who consistently deliver high quality service. Recipients of this award have demonstrated a level of dedication that goes above and beyond job requirements. As a member of the OnForce talent community, these Service Professional have been identified as a standout performer in the field.

Posted by Rachel Rapoza | in Pro Community, Pro of the Month | No Comments »

March Pro of the Month: Adrienne Schell

Friday, Mar. 27th 2015

Each month, we recognize one Service Professional who has demonstrated a level of service that goes above and beyond job requirements. We are excited to announce Adrienne Schell (Pro ID: 165574) from Oklahoma City as March’s award winner.

We recently had the opportunity to speak with Adrienne about the Pro of the Month award and her experience as an OnForce Service Professional.

OF: Adrienne, you are being recognized as a standout in your field. What primary qualities do you think have contributed to your success?
AS: I believe my strong work ethic and interpersonal skills have had a large impact on my success thus far.

OF: What are your initial thoughts on being selected as OnForce’s Pro of the Month?
AS: I am honored to have been chosen and greatly appreciate the recognition.

OF: We are certainly honored to have you as one of our awesome Professionals. What is one of the best things about being an independent Service Professional?
AS: The ability to create my own hours is one of the things I like most. It allows me to make a living while still being a part of my family members’ lives.

OF: Now, inversely, what do you think might be one of the hardest?
AS: When working with a buyer that I haven’t worked with before, making sure all deliverables are completed to the buyers satisfaction as well as scope of work can be the most challenging.

OF: Understandable. What do you think motivated you to enter the workforce as an independent service professional versus taking more of a traditional career path?
AS: I had friends and family members who had worked through OnForce and highly suggested it. I was also intrigued by the ability to create my own hours, while working in a field I am comfortable with and not having to search for clients myself.

Q: That is great! Do you happen to have any words of wisdom for Professionals who may be starting out in the independent workforce?
AS: Be patient, it takes a few times working with a buyer for both you and them to be comfortable that everything is getting done on time and to scope.

Adrienne, we thank you for all your hard work and congratulations on being our March Pro of the Month!

Read more about Adrienne and view a complete list of our previous Pro of the Month winner at OnForce.com. Be sure to check back next month to find out who snagged the Pro of the Month title in April!

About the Pro of the Month Awards

The OnForce Pro of the Month program recognizes select members of the independent workforce who consistently deliver high quality service. Recipients of this award have demonstrated a level of dedication that goes above and beyond job requirements. As a member of the OnForce talent community, these Service Professional have been identified as a standout performer in the field.

Posted by OnForce | in Pro of the Month | Comments Off on March Pro of the Month: Adrienne Schell

Introducing the Apply Feature: A New Method for Assigning Work

Wednesday, Feb. 4th 2015

OnForce is excited to introduce our latest feature, Apply. With Apply, you can better vet service professionals to ensure you are selecting the best candidate for the job.

I’m a buyer. How does Apply help me?

Rest assured knowing your complex or sensitive work orders are assigned to the best professional in the OnForce network. With this enhancement, receive notifications for all technicians interested in a particular work assignment, along with their contact information. The power of selection is now in your hands. Use the technician contact information for further vetting and then identify the best professional for your work needs.

Additional benefits include:

  1. Increased Flexibility when Assigning Work: For new or more complex work orders, leverage Apply to further vet interested and qualified professionals. When work assignments require a quick turnaround, continue using the standard auto-assignment feature.
  2. Improved Visibility into the Application Process: Know who is interested in specific work assignments with twice-daily summary emails and real-time updates to your Sent Work Orders
  3. Enhanced Applicant Vetting: Using our proprietary PowerMatch, view applicants’ overall OnForce score based on a combination of service history, skills, Buyer ratings and travel distance. For additional vetting, access candidate contact information.

apply feature

I’m a Service Professional. How does Apply impact me?

Apply Feature_Pro Mobile ViewNot only does Apply positively impact our buyers, but it benefits our professionals, too. By enabling you to build relationships with buyers  through more direct interaction, you now have the opportunity to earn additional work based on merit and performance. Become more directly involved with your buyers, provide them with quality work, and be their first choice for future projects or assignments.

In addition, we have optimized the Apply feature to alert you of new work orders and allow you to immediately take action. Receive Apply-related alerts via email or mobile app notifications (Apple and Andriod). Then, simply apply for these work orders through the web or mobile application – just like the current process for auto-assignment work orders.

For more information about our new Apply feature, contact us today!

Posted by OnForce | in New Product, Product | 15 Comments »
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