Each month, we recognize one Service Professional who has demonstrated a level of service that goes above and beyond job requirements. We are excited to announce Dwayne Modisette (Pro ID: 144572) as June’s award winner.
We recently had the opportunity to speak with Dwayne about the Pro of the Month award and his experience as an OnForce Service Professional.
OF: Dwayne, you are being recognized as a standout in your field. What primary qualities do you think have contributed to your success?
DM: Success can be a difficult thing to measure, and I believe it is something you can only really measure against yourself. You have to have a clearly defined vision of what you want in this life, then form a series of progressive goals to attain that vision through whatever means you have available in your current situation. Personally, I do attribute my successes, principally, to a higher power and my desire to use my time to serve him more fully. The more successful I am in business, the more of my time I am able to buy out, as it were, and use in activities to benefit all of mankind. I am very much involved in volunteer work and community outreach. There is a formula to success: Desire x Vision > Obstacles. Your desire times your vision must be greater than the obstacles in your way.
OF: What are your initial thoughts on being selected as OnForce’s Pro of the Month?
DM: My initial reaction was, “Really? Who nominated me for that?” Guess I never thought of any recognition for doing this. A client needs a task done, I do it to the best of my ability, and I am that much closer to my goals. Though, I must say, I do feel very honored that a client thought enough of me and my efforts to nominate me for this. Wow. Thank you.
OF: We are certainly honored to have you as one of our awesome Professionals. What qualities do you feel contributed to your success in this current role?
DM: Success is rarely a matter of self-combustion. More often than not, you have to set yourself on fire. I have been doing that a lot as of late. Forget the excuses, forget the reasons for failure; define the objective, get the job done. Improvise, adapt, overcome, and make it happen for the client and their customer.
OF: What is one of the best things about being an independent Service Professional?
DM: I have no desire to climb the corporate ladder. I want to own the ladder, or better yet, own the building the ladder is leaning against. Being independent allows me to mold the business to my own vision.
OF: Now, inversely, what do you think might be one of the hardest?
DM: One of the hardest? Since I’m often working from a home office versus a separate location, there are sometimes challenges to getting work done. My wife and kids being in the other room laughing and having fun makes me want to go join them, not stay locked in my office working. As with any job, it is very important to develop a good work/life balance.
OF: Completely understandable, working from home can be tough! What do you think motivated you to enter the workforce as an independent service professional versus taking more of a traditional career path?
DM: I love to eat? Kidding! Necessity? When it all started… I began doing this as a child. I grew up playing with electronics, radios, TVs, computers, etc. My dad would say you could give me “two ball bearings, I’d lose one and take the other apart to see how it worked.” I would fix computer issues for friends and family. One day someone tried handing me money for it. Eventually, it dawned on me that people pay you for this sort of thing. I worked in corporate America for a time – some upper-mid level management positions. Seeing all my effort and accomplishments benefit my employer so much, yet me so little, was not very motivating for me to continue in that direction. However, it was excellent motivation to build my own business. It’s definitely not for everyone though. There will be challenges whichever way you go. For myself, I just like the challenges of being independent over those of more traditional career paths.
Q: That is great! Aside from becoming out Pro of the Month, do you have any other awards, honors, or certifications you would like to share?
DM: There have been some certifications over the years; MCP, MCSE, MCT, CSSA, CCNA, Various Dell Certifications, etc. I have learned not to rely much on those when making hiring decisions though, and I believe a lot of service buyers come to that same conclusion. It’s easy to get a paper saying you know how to do this or that, but when it comes down to it, do you want someone with a piece of paper that says they’re able to, or someone who has years of experience and past business attesting to their ability?
Q: Do you happen to have any words of wisdom for Professionals who may be starting out in the independent workforce?
DM: Get rid of that employee mindset. So many people go to their jobs with the mindset of doing little as possible till it’s time to go home. Unfortunately, some independent techs take this approach too. You can’t be that that way and expect success. Even if that isn’t you, the amount of effort you will have to put into this is so much more than you will need to put into a traditional job. However, so are the rewards. Keep at it.
Q: Great advice, are there any shout-outs you would like to make or additional comments you would like to add?
DM: No one ever achieves success on their own. There are always those who contribute along the way. Be it an experience, a learning opportunity, an example. People who have contributed to my growth – I have to thank Steven Simms at Servers, Routers, and Switches in Arlington, TX for giving me fuel to keep going, pressing on to something more. Shawn, Nick, and Chris at my own company, Image Consultants, for hanging in there throughout the times it was thin and trusting me being at the helm of this ship. Of course, I have to thank OnForce for facilitating our recent growth, Pitney Bowes, NCR, and all the other companies who are weighing and debating the growth opportunity presented to them through the OnForce platform.
Dwayne, we thank you for all your hard work and congratulations on being our June Pro of the Month!
Read more about Dwayne and view a complete list of our previous Pro of the Month winner at OnForce.com. Be sure to check back next month to find out who snagged the Pro of the Month title in July!
About the Pro of the Month Awards
The OnForce Pro of the Month program recognizes select members of the independent workforce who consistently deliver high quality service. Recipients of this award have demonstrated a level of dedication that goes above and beyond job requirements. As a member of the OnForce talent community, these Service Professional have been identified as a standout performer in the field.