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OnForce Pros: New Updates and Work Opportunities

Monday, Jul. 6th 2015

Platform Updates

We have been working hard to improve and update our platform to bring you the best experience and opportunity to succeed. Here are some of our latest updates:

1. No more insurance fees.

Now, you are always covered at no additional cost. We have eliminated insurance fees, but still provide the same, top-notch insurance protection.

2. Blue Ribbon background checks are now accepted.

If you have previously purchased a Gold Package background check from Blue Ribbon, we now accept that background check. With over 60% of work orders requiring a background check, having the background check credential will greatly increase work orders routed to you.

3. Quicker work order acceptance.

When clients route work orders exclusively to one professional, we have removed the CAPTCHA and three minute hold, so you can quickly accept the work and continue with your current task.

4. State sales tax compliance.

States are aggressively targeting software usage fees for sales tax, putting you at risk for audit and penalty fees. We have updated our platform to comply with those regulations in the following states: AZ, CT, DC, HI, IN, KY, MA, NM, NY, OH, PA, SC, SD, TX, UT, VT, and WV. Also, we have adjusted our fees accordingly, so you have the same take-home pay, yet are complying with state sales tax laws.

New Work Opportunities

We are actively recruiting professionals for two new work opportunities. If you would like more information about one or both of these opportunities, please contact: networkmanagement@onforce.com

Point-of-Service Nationwide Opportunity:

Type of Work:

  • Point-of-Service (POS) swaps at retail locations.
  • Equipment being focused on are pin pads, keyboards, displays, debit readers, scanners, cash drawers, and/or receipt printers.
  • Average pieces of equipment worked on per site visit are two (2).
  • Average time onsite is 10-15 minutes.
  • When parts are involved, pick up part at local FedEx location to bring to job site. Replaced equipment may be required to be shipped back through FedEx with buyer-provided bill of lading.

Requirements & Tools:

  • Background check, drug test, and experience in POS work.
  • Standard tool set including a screw driver set and compressed air can.

Price & Time frame:

  • $42/ticket. Each location may have more than one ticket.
  • Same day or next day service.

Perks:

  • The ability to route to your technicians (who are on the OnForce platform).
  • Exclusive routing in your geographic area.

Home Security System Nationwide Opportunity:

Type of Work:

  • Basic installation and programming of wireless alarm systems (very little hard wiring required).
  • Run and test signals.
  • Instruct client on how to operate system.

Proficiency Requirements*:

  • Honeywell Lynx5200 or Lynx7000
  • 2Gig GoControlPanel (CP21)
  • GE Simon XTI
  • DSC Impassa
  • DSC Power Series

*proficiency is required in one/all of the listed panels.

 

 

Posted by Rachel Rapoza | in Pro Community, Product, Product Updates | 2 Comments »

July Pro of the Month: Luke Aiton

Wednesday, Jul. 1st 2015

Each month, we recognize one Service Professional who has demonstrated a level of service that goes above and beyond job requirements. We are excited to announce Luke Aiton (Pro ID: 136671) as July’s award winner.

We recently had the opportunity to speak with Luke about the Pro of the Month award and his experience as an OnForce Service Professional.

OF: Luke, you are being recognized as a standout in your field. What primary qualities do you think have contributed to your success?
LA:  Industry certifications and being as accommodating to customer needs as possible while onsite, I believe has contributed to my success.

OF: What are your initial thoughts on being selected as OnForce’s Pro of the Month?
LA: I am honored, especially knowing that there are many quality technicians in my area and on OnForce.

OF: We are certainly honored to have you as one of our awesome Professionals. What qualities do you feel contributed to your success in this current role? 
LA: I think trying to be as accommodating as possible to the customer’s needs and being as well prepared as possible has set me up for success.

OF: What is one of the best things about being an independent Service Professional?
LA: The freedom to be able to pickup work orders on my own schedule, for me, is the best quality of being an independent service pro.

OF: Now, inversely, what do you think might be one of the hardest?
LA: In my area, traffic can greatly impact my work days and how I need to plan for them – scheduling and planning are key.

OF: Completely understandable, traffic in LA can be crazy! What do you think motivated you to enter the workforce as an independent service professional versus taking more of a traditional career path?
LA: You could say I have the best of both worlds,  as I perform independent work in addition to my regular career. I realized I had a skill set that is very useful for field services work.

Q: That is great! Aside from becoming out Pro of the Month, do you have any other awards, honors, or certifications you would like to share?
LA: I have numerous computer network certificates such as Cisco CCNA, CCNP, and network security.

Q: Do you happen to have any words of wisdom for Professionals who may be starting out in the independent workforce?
LA: Try to learn as much as possible in your intended fields to make yourself more attractive to buyers.

Great advice! Luke, we thank you for all your hard work and congratulations on being our July Pro of the Month!

Read more about Luke and view a complete list of our previous Pro of the Month winner at OnForce.com. Be sure to check back next month to find out who snagged the Pro of the Month title in August!

About the Pro of the Month Awards

The OnForce Pro of the Month program recognizes select members of the independent workforce who consistently deliver high quality service. Recipients of this award have demonstrated a level of dedication that goes above and beyond job requirements. As a member of the OnForce talent community, these Service Professional have been identified as a standout performer in the field.

Posted by Rachel Rapoza | in Pro Community, Pro of the Month | No Comments »

June Pro of the Month: Dwayne Modisette

Monday, Jun. 1st 2015

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Each month, we recognize one Service Professional who has demonstrated a level of service that goes above and beyond job requirements. We are excited to announce Dwayne Modisette (Pro ID: 144572) as June’s award winner.

We recently had the opportunity to speak with Dwayne about the Pro of the Month award and his experience as an OnForce Service Professional.

OF: Dwayne, you are being recognized as a standout in your field. What primary qualities do you think have contributed to your success?
DM:  Success can be a difficult thing to measure, and I believe it is something you can only really measure against yourself. You have to have a clearly defined vision of what you want in this life, then form a series of progressive goals to attain that vision through whatever means you have available in your current situation. Personally, I do attribute my successes, principally, to a higher power and my desire to use my time to serve him more fully. The more successful I am in business, the more of my time I am able to buy out, as it were, and use in activities to benefit all of mankind. I am very much involved in volunteer work and community outreach. There is a formula to success: Desire x Vision > Obstacles. Your desire times your vision must be greater than the obstacles in your way.

OF: What are your initial thoughts on being selected as OnForce’s Pro of the Month?
DM: My initial reaction was, “Really? Who nominated me for that?” Guess I never thought of any recognition for doing this. A client needs a task done, I do it to the best of my ability, and I am that much closer to my goals. Though, I must say, I do feel very honored that a client thought enough of me and my efforts to nominate me for this.  Wow. Thank you.

OF: We are certainly honored to have you as one of our awesome Professionals. What qualities do you feel contributed to your success in this current role?

DM: Success is rarely a matter of self-combustion. More often than not, you have to set yourself on fire. I have been doing that a lot as of late. Forget the excuses, forget the reasons for failure; define the objective, get the job done. Improvise, adapt, overcome, and make it happen for the client and their customer.

OF: What is one of the best things about being an independent Service Professional?
DM: I have no desire to climb the corporate ladder. I want to own the ladder, or better yet, own the building the ladder is leaning against. Being independent allows me to mold the business to my own vision.

OF: Now, inversely, what do you think might be one of the hardest?
DM: One of the hardest? Since I’m often working from a home office versus a separate location, there are sometimes challenges to getting work done. My wife and kids being in the other room laughing and having fun makes me want to go join them, not stay locked in my office working. As with any job, it is very important to develop a good work/life balance.

OF: Completely understandable, working from home can be tough! What do you think motivated you to enter the workforce as an independent service professional versus taking more of a traditional career path?
DM: I love to eat? Kidding! Necessity? When it all started… I began doing this as a child.  I grew up playing with electronics, radios, TVs, computers, etc. My dad would say you could give me “two ball bearings, I’d lose one and take the other apart to see how it worked.” I would fix computer issues for friends and family. One day someone tried handing me money for it. Eventually, it dawned on me that people pay you for this sort of thing. I worked in corporate America for a time – some upper-mid level management positions. Seeing all my effort and accomplishments benefit my employer so much, yet me so little, was not very motivating for me to continue in that direction. However, it was excellent motivation to build my own business. It’s definitely not for everyone though. There will be challenges whichever way you go. For myself, I just like the challenges of being independent over those of more traditional career paths.

Q: That is great! Aside from becoming out Pro of the Month, do you have any other awards, honors, or certifications you would like to share?
DM: There have been some certifications over the years; MCP, MCSE, MCT, CSSA, CCNA, Various Dell Certifications, etc. I have learned not to rely much on those when making hiring decisions though, and I believe a lot of service buyers come to that same conclusion. It’s easy to get a paper saying you know how to do this or that, but when it comes down to it, do you want someone with a piece of paper that says they’re able to, or someone who has years of experience and past business attesting to their ability?

Q: Do you happen to have any words of wisdom for Professionals who may be starting out in the independent workforce?

DM: Get rid of that employee mindset. So many people go to their jobs with the mindset of doing little as possible till it’s time to go home. Unfortunately, some independent techs take this approach too. You can’t be that that way and expect success. Even if that isn’t you, the amount of effort you will have to put into this is so much more than you will need to put into a traditional job. However, so are the rewards. Keep at it.

Q: Great advice, are there any shout-outs you would like to make or additional comments you would like to add?

DM: No one ever achieves success on their own. There are always those who contribute along the way.  Be it an experience, a learning opportunity, an example. People who have contributed to my growth – I have to thank Steven Simms at Servers, Routers, and Switches in Arlington, TX for giving me fuel to keep going, pressing on to something more. Shawn, Nick, and Chris at my own company, Image Consultants, for hanging in there throughout the times it was thin and trusting me being at the helm of this ship. Of course, I have to thank OnForce for facilitating our recent growth, Pitney Bowes, NCR, and all the other companies who are weighing and debating the growth opportunity presented to them through the OnForce platform.

Dwayne, we thank you for all your hard work and congratulations on being our June Pro of the Month!

Read more about Dwayne and view a complete list of our previous Pro of the Month winner at OnForce.com. Be sure to check back next month to find out who snagged the Pro of the Month title in July!

About the Pro of the Month Awards

The OnForce Pro of the Month program recognizes select members of the independent workforce who consistently deliver high quality service. Recipients of this award have demonstrated a level of dedication that goes above and beyond job requirements. As a member of the OnForce talent community, these Service Professional have been identified as a standout performer in the field.

Posted by Rachel Rapoza | in Pro Community, Pro of the Month | No Comments »

Announcing OnForce’s Best of 2014 All-Stars

Tuesday, Apr. 28th 2015

OnForce’s Service Professionals are the backbone of our business. Without their ongoing commitment and high-quality standards, OnForce would not be able to provide buyers access to best-in-class talent. Each year, we honor a select number of Service Professionals who have showcased the highest level of dedication. These individuals are recognized as OnForce’s Best of 2014 All-Stars.

These Best of 2014 All-Stars have each completed a minimum of 220 OnForce work orders throughout the course of the year and have upheld a 100 percent buyer rating. They have not faced more than one service buyer block over the course of the year, as well as less than four service buyer blocks over the lifetime of their accounts. To these Service Professionals, we thank you for all of your support and hard work.

See the full list of this year’s Best of 2014 All-Star award winners.

“OnForce is proud to announce our Best of 2014 All-Star winners. These Service Professionals have consistently performed at the highest service levels, while exceeding customer expectations. They represent the entire OnForce Professional community and stand out for their natural ability to provide consistent and outstanding service.  We appreciate all of their great work and for choosing to work with OnForce,” says Don Anderson, OnForce VP of Operations.

We had the opportunity to speak with a few this year’s winners about the secret to their success.

Rick Carter puts the customer first. He says, “I look at each interaction with buyers, customers, and end users as a chance to better not only myself, but the relationships we have. Our mission as providers is to not only to provide a service, but to also assure the customer that we grasp the gravity of their situation and have the ability to create a positive outcome. My philosophy for continued success is very straight forward, ‘Keep it simple, and above all, take care of the customer.’”

John Daniell believes a “can do” attitude is key. John says, “Working with OnForce has been a job that I have enjoyed far more than any other job I have ever had. I get pleasure and satisfaction out of making both clients and end users happy with the work that I am able to provide. Communication, proper documentation of the work performed, and being on time, prepared, and courteous are crucial. Having a ‘CAN DO’ attitude will take you far in making projects successful. Thanks to all my fantastic customers and to OnForce for this recognition. I am truly grateful!”

Earl Knight touts the importance of effective communication. He says “I would attribute my OnForce success to effective communication, providing a high level of technical expertise, my ability to recognize the skills needed to complete the job, and matching jobs with my extensive experience in the IT industry. All of these things have facilitated a positive experience for the customer.”

Roman Khilobok believes thinking outside of the box helps accomplish tasks. Roman says “To deliver the best service for my clients, I always ensure I understand the customer’s needs and expectations. I find satisfaction in using my knowledge and experience to think outside of the box and get the tasks accomplished in the most efficient way while adhering to a standard of quality. I take special pride in always finishing the job on-time and leaving my customers completely happy.”

Congratulations again to all of our Best of 2014 All-Stars! We are so proud and happy to work with you each and every day. Learn more about these award winners now.

Posted by OnForce | in Pro Community | Comments Off on Announcing OnForce’s Best of 2014 All-Stars

April Pro of the Month: Robert Moss

Wednesday, Apr. 15th 2015

R. Moss portrait

Each month, we recognize one Service Professional who has demonstrated a level of service that goes above and beyond job requirements. We are excited to announce Robert Moss (Pro ID: 100989) as April’s award winner.

We recently had the opportunity to speak with Robert about the Pro of the Month award and his experience as an OnForce Service Professional.

OF: Robert, you are being recognized as a standout in your field. What primary qualities do you think have contributed to your success?
RM: I always bring a “can do” attitude to a job. If the resolution to an issue is not easy or obvious, I will try everything I can think of to resolve it with the resources at hand. I will go and buy a part or tool if needed to avoid a second visit.

OF: What are your initial thoughts on being selected as OnForce’s Pro of the Month?
RM: I’m both a bit surprised, and honored to be selected.

OF: We are certainly honored to have you as one of our awesome Professionals. What qualities do you feel contributed to your success in this current role?

RM: There is no substitute for the years of experience I have gained working for many different buyers and clients in a wide variety of environments. That made it easy to assess the actual situation at the site without being certain what to expect, and what was needed to resolve it.

OF: What is one of the best things about being an independent Service Professional?
RM: That’s easy! I like controlling my time and choosing exactly the type of work I want to do.

OF: Now, inversely, what do you think might be one of the hardest?
RM: What is one of the hardest?  Lack of control of the workflow; having a slow period with not enough, followed by more work offers than I can possibly handle at one time.

OF: Understandable. What do you think motivated you to enter the workforce as an independent service professional versus taking more of a traditional career path?
RM: My other career as a part-time actor required the flexibility that and independent contractor has.

Q: That is great, we hope you’re having as much success acting as you have had with OnForce! Do you happen to have any words of wisdom for Professionals who may be starting out in the independent workforce?
RM: Yes. Listen carefully and take good notes when working with systems or equipment you are not familiar with. And never be afraid to ask questions whenever you are unsure of something. It does not make you look ignorant, but rather that you care enough to make sure the job is done properly.

Robert, we thank you for all your hard work and congratulations on being our April Pro of the Month!

Read more about Robert and view a complete list of our previous Pro of the Month winner at OnForce.com. Be sure to check back next month to find out who snagged the Pro of the Month title in May!

About the Pro of the Month Awards

The OnForce Pro of the Month program recognizes select members of the independent workforce who consistently deliver high quality service. Recipients of this award have demonstrated a level of dedication that goes above and beyond job requirements. As a member of the OnForce talent community, these Service Professional have been identified as a standout performer in the field.

Posted by Rachel Rapoza | in Pro Community, Pro of the Month | Comments Off on April Pro of the Month: Robert Moss
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